01 · Healthcare · UX/UI
DoctorMate
An AI-assisted healthcare mobile experience that helps users move from symptom uncertainty to the right doctor and a confirmed appointment.
The challenge
People often feel uncertain about what their symptoms mean, which specialist they should choose, and how to book care without confusion. Healthcare experiences can feel fragmented and overwhelming on mobile.
Create a clear, trust-building journey from early symptom uncertainty to specialist discovery and appointment booking.
Research & key insights
The project started by identifying where uncertainty, friction, and trust matter most in the experience.
Users need guidance before choosing a specialist.
Trust depends on transparent, easy-to-scan information.
Appointment booking should feel simple, calm, and mobile-first.
From insight to outcome
Research & benchmark review
Scenario-based exploration
Information architecture
User-flow design
Wireframes & visual system
High-fidelity interface
Design direction